What is FindGuide?
FindGuide is a mobile app that connects travelers with verified local tour guides around the world. You can create a request by adding your destination, travel dates, and preferred language. The app will show matching guides, and you can chat directly to plan a personalized tour on foot, by car, bike, boat, or even on horseback.
Why FindGuide?
Every traveler deserves a truly personal experience. With FindGuide, you can choose your guide, create personalized routes, enjoy authentic experiences, and travel at your own pace without fixed schedules or crowds.
How does FindGuide work?
Download the app from the Apple or Google Play, and sign up using your phone number or email. Once your account is created, submit a tour request by choosing your destination, travel dates, preferred language, and the places you would like to visit. If you are not sure what to see, guides can suggest options for you. After sending your request, local guides who match your preferences can contact you through the app, or you can message them directly to plan your trip and discuss the details.
Is it free for me to use the platform?
Yes, travelers can use FindGuide completely free of charge. You agree on the tour price directly with your guide, and after the tour, you pay the guide in person. FindGuide does not take any commission or fees, and all payments are handled directly between you and the guide.
Who are the tour guides on the platform?
All guides are verified experts with identity and document checks. Certified professionals in tourism or specific fields have a ‘Pro’ badge in the app, while trusted local experts are labeled ‘Local’. FindGuide ensures a safe and reliable platform to connect you with verified guides.
Can I select a specific tour theme?
Yes, themes include history, food, photography, nightlife, and more. Share your interests with your guide, and they will customize the tour to match your preferences.
Are there tours for children or families?
Yes, many guides offer family-friendly tours suitable for children of all ages.
How do I agree on a price?
You discuss the tour cost directly with your guide through the app. Prices depend on the tour’s duration, route, and type.
What payment methods are available?
You can pay in cash, by card via mobile terminal, or bank transfer — details are arranged directly with the guide.
Can I negotiate the price with the guide?
Yes, it is common to discuss pricing, especially for groups or custom tours. Guides often offer flexible options.
What if my plans change?
If your schedule changes, contact your guide through the app as early as possible to reschedule or cancel, and make sure both you and the guide confirm the change.
Are there any fees or penalties for cancellation?
No, FindGuide does not charge any fees. Any cancellation or rescheduling terms are agreed directly with the guide.
How do I edit my profile?
Go to your profile settings in the app, where you can update your name, photo, and other details.
How do I view past tours or chat history with guides?
All past tours are saved in your account under ‘My orders’ → ‘Completed,’ allowing you to review the details at any time. Your message history is also available in the app whenever you need it.
How do notifications work?
Notifications arrive via the app and email to keep you updated on messages, confirmations, and tour changes.
How do I delete my account?
You can delete your account in your profile settings. The process is typically completed within 24 business hours.
What should I do if I can't find an answer to my question?
We are always here to help and will do our best to respond to your question within 24 business hours. You can contact us via email at care@find.guide or through our WhatsApp.
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